COVID-19 Update Level 3: Our physical store will open from 9:30 to 12pm Monday to Friday for contactless pick up, please order online. We still do shipping

Orders and Returns

"Your satisfaction is the top priority at CNELL BIKERS GEAR."

 

One-Year Warranty

For all our motorcycle apparel except the clearance products, we have a ONE-YEAR warranty from the date of purchase, which covers all manufacturing faults or defects. If you have any issue with products purchased from us, we promise to do all we can to get you back outside as fast as possible.

 

7 DAY REFUND POLICY

Return Terms and Conditions

We understand that choosing the right style or size sometimes could be challengeable particularly when shopping online. Therefore, to minimize the potential risk, products purchased from us either online or in-store could be returned within 7 days

 After 7 days from the date of purchase, if you still want to return for a refund, there will be a restocking fee of 10% of your original purchase price.


We have three solutions to any return.

  • Repair: Wherever possible, we will endeavour to repair any fault to a factory standard and return it to you at no extra charge.
  • Exchange: If repair is not possible or practical, we will replace it with the same or similar product or exchange it for any of CNELL’s products of the same value as your original purchase price.
  • Refund: If none of the above solutions are possible or practical, you will have the option of receiving a full refund.

 

However,

  • items returned for exchange or refund must be received back to us together with the invoice in their original condition - unworn, unwashed, with all tags still attached.
  • we do not accept returns for repair, exchange, or refund on any clearance items. These products will be clearly marked as clearance.
  • we do not accept returns for repair, exchange, or refund on items with damage or faults occurring as a result of misuse, accident or wear and tear.

 

Also, if you believe you have received a wrong or faulty item, or upon receipt your item is not as described, please contact us within 24 hours.

 

If you suspect your product has been damaged during delivery, please take photos of the damage and email them to us at sales@cnell.com within 24 hours.


 

How to Return

  • Before sending a purchased item back to us, please check the return policy and contact us first at sales@cnell.com, +64 (09) 9131487, or visit us in store, and we will be more than happy to resolve the matter for you.

 

  • Send returns to:

Cnell Bikers Gear (Returns)

Unit 3,

6 Rennie Drive,

Mangere,

Auckland 2022

 

Refund for Shipping cost

  • If items purchased from us is returned for repair, exchange, or refund, we will not shoulder the shipping cost, unless at any manufacturing issue.
  • If you placed an order with free shipping and now you return the order for refund, your money will be refunded minus the initial shipping cost incurred by CNELL, unless at any manufacturing issue.

 

 

Please NOTE

All refunds will be credited to a voucher/vouchers with the same purchase value as your order, or they could be processed back to the original payment method normally within 3 business days after the refund is approved.

The processing time for returns might be extended during holidays, and the delivery time often depends on couriers.


Shipping Information

Currently, we mainly use CourierPost to deliver our products nationwide and also offer international shipping to some neighboring countries, such as Australia, Fiji, Tonga, Cook Islands, etc. For other international orders, please contact us first to confirm the shipping cost and acceptable payment methods.

 



Domestic Shipping Cost (New Zealand wide)

 

  • To North Island:

 

$10 for the first item in an order.

For example, if you only buy a vest, the shipping cost is $10.

 

And an extra shipping cost of $5 per added item will be charged if you have more than one item in an order.

For example, if you buy one vest and two jackets in an order, the total shipping cost will be $20 including $10 for the first item and an extra $10 for the two added items.

 

  • To North Island Rural:

 

$15 for the first item in an order.

For example, if you only buy a vest, the shipping cost is $15.

 

And an extra shipping cost of $5 per added item will be charged if you buy more than one item in an order.

For example, if you have an order with one vest and two jackets, the total shipping cost will be $25 including $15 for the first item and an extra $10 for the two added items.

 

  • To South Island:

 

$15 for the first item in an order and an extra shipping cost of $5 per added item will be charged if you buy more than one item in an order. It is the same rule as the one applied to the North Island rural delivery.

 

  • To South Island Rural:

 

$20 for the first item in an order.

For example, if you only buy one vest in your order, the shipping cost is $20.

 

And an extra shipping cost of $5 per added item will be charged if you have more than one item in an order.

For example, if you buy one vest and two jackets in one order, the total shipping cost will be $30 including $20 for the first item and an extra $10 for the two added items.

 

 

International Shipping Cost

 

  • To Australia:

 

$35 for the first item in an order.

For example, if you only buy one vest in your order, the shipping cost is $35.

 

And an extra shipping cost of $10 per added item will be charged if you buy more than one item in an order.

For example, if you buy one vest and two jackets in one order, the total shipping cost will be $55 including $35 for the first item and an extra $20 for the two added items.

 

  •  To Fiji, Tonga, or the Cook Islands:

 

$20 for the first item in an order.

For example, if you only buy one vest in your order, the shipping cost is $20.

 

And an extra shipping cost of $5 per added item will be charged if you buy more than one item in an order.

For example, if you buy one vest and two jackets in one order, the total shipping cost will be $30 including $20 for the first item and an extra $10 for the two added items.

 

  •  To other countries:

 

The default shipping cost is $45 for the first item in an order, and an extra cost of $5 per added item will be charged if there is more than one item in an order.

 

For shipping to other countries, please contact us first for the exact shipping cost, an estimated shipping time, and acceptable payment methods!

 

Shipping time

 

  • For domestic orders, it often takes 1-3 working days to deliver to most of the regions in New Zealand, but a longer time would be estimated for delivery to the rural areas.
  • For international orders, the shipping time depends on their local couriers.


Contact Us


Phone Numbers: 

NZ: (09)9131487

International: 0064-9-9131487

Email: 

sales@cnell.com

Address:

Unit 3, 6 Rennie Drive, Mangere, Auckland

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