Refunds & Exchanges
Thank-you for shopping with Cnell. It is important to us that you are completely satisfied with your purchase.
If you are not 100% satisfied with your purchase, or the item you have purchased does not fit, you can return it within 14 days of receipt for either an exchange, eVocher or full refund of the price paid less any shipping costs, provided your return adheres to the following conditions.
•Items must be in new and saleable condition, with original packaging, labels, tags and all accessories intact
•Product packaging must be wrapped / protected before shipping to avoid damage. Do not stick anything to product packaging
•Items have not been "taken for a ride” or fitted to a motorcycle
•Items are returned freight paid
•Complete returns form is included with your items
If you have any concerns about your return meeting these conditions, please contact us before sending, thereby avoiding unnecessary courier costs.
•Complete the returns form included in your order and include this with your return.
•Return the item to Cnell freight paid, using your preferred shipping method. For your security, we recommend you use a courier that requires signature delivery.
•If your original order qualified for freight free delivery, any additional exchanges on the same order will incur a freight charge.
•Due to security measures, refunds will be processed back to the buyer’s bank account used for the original payment
•Gift Cards, eVoucher and Online Transfer payments will be refunded by way of eVocher which can be used for future purchases.
•Refunds will be processed within 3 days of receipt of the returned item
CNELL will charge 10% of your order price for re-stock fee.
Please send your completed form and item/s to:
Unit 3, 6 Rennie Drive, Airport Oaks, Manukau City, Auckland, 2022
If you need to cancel your order please contact us immediately on 099131487/0211517754. If your order has not been despatched we will cancel this and organise a refund or exchange.
If your order has been despatched you will need to follow the returns procedure.