Delivery & Shipping
We use PBT Couriers and Streanline Freight to deliver this item where and when you need it.
When we despatch your item to you, an email confirmation will be sent. This email includes the freight provider we have used and a unique number that allows you to track your purchase.
PBT Couriers orders can be tracked via their website www.pbt.com
Streanline Freight orders can be tracked via their website www.steanlinfreight.co.nz.
If you are having difficulty with receiving your delivery please call us on 09-9131487/021-1517754
If you are in a residential area please allow 3– 5 business days for your order to be delivered to you. If you are in a rural area, it may be an additional 1 – 2 business days.
Online shopping at www.cnell.com offers delivery within New Zealand only.
What happens with Non-Delivery or Lost Parcels?
By accepting our terms you agree to appoint the courier or postal service to be your agent for taking delivery of the products on your behalf. Delivery to the courier service shall be deemed delivery to you.
However, if you require our assistance, please us, who may be able to advise you further or initiate an investigation with the courier, on your behalf.
If an item arrives to you damaged, please call us on 09-9131487/021-1517754 or firstname.lastname@example.org.